Question: How Do I Contact CAA UK?

How do I contact Atol by email?

ATOL Claims Our claims department can be emailed at

How do I find my Atol number?

There are various ways you can check if your holiday is ATOL protected before you book: Look for the ATOL logo on the travel company’s website, shop window or brochure. ATOL holders should display the ATOL logo along with their unique four or five-digit ATOL number.

What does an Atol certificate cover?

ATOL is the UK’s financial protection scheme and protects you when you book a holiday with a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if your ATOL holder ceases trading. ATOL stands for Air Travel Organiser’s Licence and is backed by the UK Government.

Who do you complain to about a holiday company?

You should take up the complaint first with the company concerned. If the matter is not resolved and the company is a member of either ABTA, TTA or The Global Travel Group you should contact them for advice. If not, try Consumer Direct on 08454 040506.

How do I contact Atol UK?

If you do not have access to the internet or have urgent questions (perhaps you are abroad at the time), call us on +44 (0) 333 103 6350. We will explain the situation and discuss your options.

Will I get my money back if Flybe go bust?

Be aware that if your flight is cancelled due to an airline’s collapse (like Flybe earlier this year), you will not receive refunds for any existing ticket purchases from the airline itself.

Is Love Holidays ATOL protected?

As an online Travel Agent, all our flight plus hotel holiday bookings are financially protected by an Air Travel Organisers Licence (ATOL) scheme. If an operator such as the airline fails, then the ATOL scheme makes sure that customers don’t lose their money or find themselves stranded abroad.

What can Atol help with?

ATOL ensures you don’t lose out financially if a travel firm you’ve booked with goes bust. This could mean refunding the holiday’s cost, or reimbursing you for alternative arrangements you had to make if you were away at the time.

How can I get in touch with Atol?

You can contact ATOL on Facebook, Instagram or Twitter if you have questions about the claims process. This includes how to make a claim, what information you need and what has happened since you submitted your claim. If you are abroad and having difficulties, call us on +44 (0) 333 103 6350, which is available 24/7.

Can I make an Atol claim online?

Online Official ATOL Claim Form Process. Your travel or holiday package has been cancelled by your travel company and is ATOL-protected? You can therefore be entitled for a total or partial refund. You will have to submit a claim with the ATOL form, that is to be completed through the CAA claims portal online.

How do I complain to the CAA?

If you remain dissatisfied. If, having followed all stages of our internal complaints process, you are still not satisfied, you can contact the CAA’s Head of External Information Services by emailing and ask for your complaint to be referred to an Independent Complaints Assessor (ICA).

What’s the difference between ATOL and ABTA?

What is the difference between ABTA and ATOL? ATOL (Air Travel Organiser’s Licensing) sits alongside ABTA but is specifically designed to cover people who fly. Whereas ABTA covers rail, road, or sea travel holidays. Many ABTA tour operators also provide bonds to the Civil Aviation Authority under the ATOL scheme.

Does Atol protection cover flight cancellation?

ATOL protection doesn’t cover things like medical expenses, delays/cancellations or lost luggage, so travel insurance is still a must.

How do I get a refund from Atol?

The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.